Shipping policy

Shipping Policy

Last updated: October 26, 2026

Regzelva LLC ("Regzelva", "we", "us") ships to customers worldwide. This policy explains how long orders take, what shipping costs and what happens if something goes wrong.

1. Processing time

Orders are verified and prepared within 2 to 4 business days after payment. Business days are Monday to Friday, excluding public holidays.

2. Delivery time

After processing, delivery usually takes 8 to 14 business days, so most orders arrive about 10 to 18 business days after you order. Exact times depend on your destination, the carrier, customs, weather and seasonal demand. These are estimates, not guaranteed delivery dates.

3. Seasonal orders

Our Christmas products are in high demand and carriers are busier in November and December. Please order early. We cannot guarantee delivery by a particular holiday date.

4. Shipping cost

Your first order with us ships free. For later orders, shipping is calculated at checkout based on your destination. The shipping cost (or the free-shipping discount) shown at checkout is what applies to your order, before any import taxes (see section 7). Free shipping on a first order applies once per customer and household, and one free-shipping offer cannot be combined with another unless we say so at checkout.

5. Where we ship

We ship to most countries. If we cannot deliver to your address, we will contact you and cancel the order with a full refund.

6. Tracking

When your order ships, we email a tracking number. Tracking can take 2 to 5 days to show updates after the carrier receives the parcel.

7. Customs, duties and taxes

International orders may be charged import duties, VAT, taxes or handling fees by your country. These are the recipient's responsibility and are not included in our prices. We do not control these charges and cannot predict them.

8. Several packages

Orders may ship from different locations or fulfillment partners, pass through several carriers, and arrive in separate packages on different dates with separate tracking numbers. You are not charged extra for split shipments. Delays can also be caused by carriers, customs, weather, holidays, high order volumes or incorrect address details. We will help where a delay is significant.

9. Address accuracy

Please check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address that you provided. If you spot a mistake, email us right away. We can change the address only if the order has not yet been sent to our fulfillment partner.

10. Delivered but not received

If tracking shows delivered but you cannot find the parcel, please check around your property, with neighbors, household members and building reception, and contact the carrier. If it is still missing, email us within 7 days of the delivery scan. We will review the tracking details, may ask for the carrier's confirmation or other information, and, where the claim is verified, send a replacement or a refund. We may decline claims we cannot verify.

11. Lost or delayed parcels

If your order has not arrived 10 business days after the latest delivery estimate above, contact us and we will investigate with the carrier. Depending on the result, we will send a replacement or a refund. Please report problems within 30 days of the estimated delivery date.

12. Refused or unclaimed parcels

If a parcel is returned because it was refused or not collected, we may refund the product price minus the original shipping cost and any return costs we pay.

13. Contact

Regzelva LLC · support@regzelva.com · regzelva.com