Refund policy

Refund Policy

Last updated: October 26, 2026

Regzelva LLC ("Regzelva", "we", "us") wants you and your pet to love your order. This policy explains how returns and refunds work for purchases made at regzelva.com.

1. 30-Day Happiness Guarantee

If you are not completely happy with your order, contact us within 30 days of the delivery date and we will review your request and offer a suitable solution under this policy. Depending on the situation, that may be a refund after the item is returned, a replacement or an exchange for another size.

2. How to start a return

• Email support@regzelva.com with your order number, the reason for the return and, where relevant, photos or a short video.
• Wait for our reply. We will send return instructions and the return address. Please wait for our approval before sending anything back, so your parcel goes to the right address and your refund is not delayed. Once approved, please ship the item back within 14 days.
• Return requests must reach us within 30 days of delivery.

3. Condition of returned items

Please return the costume clean and unworn beyond a brief try-on for fit, with its pom-poms and tie cord intact, ideally in the original packaging. If a returned item is worn, soiled, damaged or altered, we may reduce the refund to reflect that, and we will explain why.

4. Who pays return shipping

• Change of mind, wrong size ordered or other non-defective reasons: you pay the return shipping. We recommend a trackable service, because we cannot be responsible for returns that are lost in transit.
• Approved defective, damaged or incorrect items: if we ask you to send the item back, we cover the return shipping. Refunds and replacements for these items are issued once the claim is verified.
• Original shipping charges are not refundable, except where the item arrived damaged, defective or incorrect, or where the law requires it.
• Refunds for change-of-mind returns are issued only after we receive and inspect the returned item. Each order may be returned once.

5. Refunds

After we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds go back to your original payment method. Your bank, card issuer or payment provider may need additional business days to show the credit. If you have not seen your refund after that time, contact us first.

6. Exchanges

If the size does not fit, contact us within 30 days of delivery. For a size exchange, you pay the shipping to return the original item and the shipping cost of the new size. We will tell you the cost before you confirm. Exchanges depend on availability. If an exchange is not possible, you can return the item for a refund under this policy. If we shipped the wrong size, we cover all shipping costs.

7. Damaged, defective or incorrect items

Please inspect your order when it arrives. Contact us within 7 days of delivery with your order number and clear photos or a video showing the item, the packaging and the shipping label. We review every claim quickly. If we need anything more to confirm it, we will tell you. Once confirmed, we will send a replacement or a refund, whichever we agree is best for you.

8. Sizing

Please weigh your pet and choose your size using the size guide on the product page. If the size you ordered does not fit, you can exchange it or return it under this policy. If we shipped a different size from the one you ordered, we will fix it at our cost.

9. Non-returnable items

Gift cards and personalized items; items damaged after delivery through misuse, chewing or accident; heavily soiled, contaminated or pet-hair-covered items; and items we cannot accept back for hygiene reasons, where the law allows this. None of this limits your legal rights (section 12).

10. Cancellations

Orders go into processing quickly. Contact us as soon as possible if you need to cancel. We can cancel only if the order has not yet been sent to our fulfillment partner.

11. Sale items

Sale and promotional items are covered by this policy in the same way as regular-price items, unless we state otherwise at the time of purchase. A refund is for the amount you actually paid.

12. Your legal rights

Nothing in this policy limits any consumer rights you have under the law of your country, including rights for goods that are defective, not as described or not delivered.

13. Contact us before opening a dispute

If something is not right with your order, please email support@regzelva.com first, so we can put it right quickly. We usually reply within 1 to 2 business days. Once a refund has been issued for an order, that order is settled, and we may share our order, shipping and message records with your bank if the same charge is later disputed.

14. Contact

Regzelva LLC · support@regzelva.com · regzelva.com